Privacy Policy

1. Who We Are

18192707 Canada Inc., operating as Spatialis OS, is the entity responsible for the personal information described in this policy.

• Québec enterprise number (NEQ): 1182530056
• Registered and mailing address: 119, avenue de Michigan, Pointe-Claire, Québec H9R 3V7, Canada
• Privacy questions or rights requests: privacy@spatialisos.com

Privacy Officer: Sébastien Bouthillette, Administrator, reachable at privacy@spatialisos.com or the mailing address above.

2. Information We Collect

We collect the following categories of information across the Spatialis OS application (the “Application”) and this website (the “Website,” together with the Application, the “Service”):

3. How We Collect Information

• Directly from you — when you create an account, fill out a form, contact support, or enter data into the Application.
• Automatically — through server logs, device identifiers, and cookies as you use the Website or Application.
• From connected third-party systems — when you authorize the Application to integrate with a platform such as Shopify, NetSuite, or QuickBooks, we receive the order, inventory, and fulfillment data needed for that integration.
• From your organization — if you access the Application as an employee, contractor, or representative of a customer organization, that organization may provide your name and contact details to create your account.

4. How We Use Information

We use the information above to:

• Provide, operate, secure, and maintain the Application and Website.
• Authenticate users and administer accounts and subscriptions.
• Synchronize data with the third-party systems you connect.
• Send transactional communications — account confirmations, password resets, billing notices, service alerts.
• Respond to support and sales inquiries submitted via the Website or in-app.
• Monitor, detect, investigate, and prevent security incidents, fraud, and misuse.
• Analyze usage to improve performance, reliability, and product features.
• Comply with legal, tax, and regulatory obligations.

5. Cookies & Similar Technologies

Our Website uses cookies and similar tracking technologies. Where required by law, non-essential cookies are only set after you provide consent through our cookie banner, and you may withdraw that consent at any time through your cookie or browser settings.

Essential Cookies

Required for core site functionality, security, and navigation. Cannot be disabled without affecting the Website’s operation.

Performance & Analytics Cookies

Help us understand how visitors use the Website so we can improve its structure and performance. Used only with consent where required.

Preference Cookies

Remember choices such as language or region for future visits.

6. Data Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal information. We share personal information only as follows:

• Service providers who process data on our behalf under written confidentiality and data-protection obligations — cloud hosting and infrastructure providers, payment processors, transactional email providers, and privacy-focused analytics providers.
• The third-party platforms you choose to connect (e.g. your Shopify or NetSuite account), to the extent necessary to perform the integration you configured.
• Professional advisors (legal, accounting) where necessary to our business.
• Regulators, law enforcement, or other parties where required by law, or to protect the rights, property, or safety of Spatialis OS, our users, or others.
• A successor entity in connection with a merger, acquisition, financing, or sale of assets, subject to this policy or a substantially similar one.

7. International Data Transfers

We primarily host and process data in Canada and the United States. Where personal information is transferred across borders, we take reasonable steps — such as contractual safeguards — to ensure it continues to receive an appropriate level of protection.

8. Data Retention

We retain personal information for as long as needed to provide the Service, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. Account and integration data is generally retained for the duration of your subscription and for a limited period afterward to allow for reactivation or export, after which it is deleted or anonymized, except where longer retention is required by law.

9. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption of passwords and authentication tokens, access controls, and monitoring for unauthorized activity. No system is completely secure; if we become aware of a breach affecting your personal information, we will notify you and, where required, the relevant regulator, in accordance with applicable law.

10. Children’s Privacy

The Service is intended for business use by adults and is not directed to children. We do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. Your Privacy Rights

General Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and contractual retention requirements.
• Receive a copy of your information in a portable format.
• Object to, or request restriction of, certain processing.
• Withdraw consent, where processing is based on consent (e.g. non-essential cookies).

To exercise any of these rights, contact privacy@spatialisos.com. We may need to verify your identity before responding, and we will respond within the timeframe required by applicable law.

Canada & Quebec (Law 25)

We handle personal information in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, because 18192707 Canada Inc. is domiciled in Quebec, Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25. Under Quebec law, you additionally have the right to:

• Contact our designated Privacy Officer (Section 1) with any question, complaint, or request concerning your personal information.
• Be informed of, and obtain an explanation for, any decision made exclusively on automated processing that significantly affects you, and to submit observations to a member of our personnel who can review that decision.
• Be informed when a technology that allows you to be identified, located, or profiled is used, and, where that technology serves a profiling purpose, to have it deactivated by default unless you choose to activate it.
• File a complaint with the Commission d’accès à l’information du Québec (CAI) if you believe your rights have not been respected.

In the event of a confidentiality incident presenting a risk of serious injury, we will notify affected individuals and the CAI as required by law.

California

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the right to know what personal information we collect, use, and disclose about you; to request deletion or correction of that information; and to opt out of any “sale” or “sharing” of personal information. We do not sell or share personal information as those terms are defined under the CCPA/CPRA. You may exercise these rights, including through an authorized agent, by contacting privacy@spatialisos.com. We will not discriminate against you for exercising these rights.

12. Third-Party Links

The Website and Application may link to, or integrate with, third-party sites and services we do not control. This policy does not apply to those third parties, and we encourage you to review their privacy policies.

13. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will notify you by posting the updated policy with a new effective date and, where appropriate, through the Application or by email.

14. Contact Us

• General privacy questions or rights requests: privacy@spatialisos.com
• Privacy Officer: Sébastien Bouthillette, Administrator
• Mailing address: 119, avenue de Michigan, Pointe-Claire, Québec H9R 3V7, Canada